VPN – Step 1

Download & Register VIP Access App

Step 1

iOS

For iOS (iPhone Users)

 

1. If viewing this page on your phone, click this link: 

or

1. Open the App Store.

2. Search for “VIP Access“.

3. Tap “Get

4. Follow the prompts to complete installation.

Android

For Android Mobile Phones

1. If viewing this page on your phone, click this link: 

or

1. Open the Play Store.

2. Search for “VIP Access“.

3. Tap “Install

4. Follow the prompts to complete installation.

Step 1.5

Registering your Credential ID  (Tokens)

Note: To register your Symantec VIP Access Credential ID, you MUST be on the Mount Sinai / MSSM network with intranet access.

If you are offsite and not on the MSH/MSSM network, then a Symantec VIP Token Registration request must be submitted, on your behalf, through SailPoint (https://sailpoint.mountsinai.org).

cid:image004.png@01D8A8B1.33A3CC00

 

1.     Open a web browser and go to the appropriate registration site:

·        Hospital Accounts: https://register4vip.mountsinai.org

·        School Accounts: https://register4vip.mssm.edu

 2.     Log in in with your account (username/network ID) and password.

cid:image005.jpg@01D8A8B1.33A3CC00

·        Note if you already registered a VIP Credential ID, you will need to enter the six-digit pin to log in.

cid:image006.jpg@01D8A8B1.33A3CC00

·        If you do not remember the token, please contact the Mount Sinai Service Desk @ 212-241-4357 (4HELP).

 3.     Click Register.

 4.     Fill in the form using the information provided by the Symantec VIP Access application or Hardware Token

·        Credential Name: Type in a description of the token device such as: Home PC, iPhone, Android, iPad, key fob, etc…

·        Credential ID: This is the fixed 12 digit code from the security token beginning with: AVTxxxxxxxx (key fob) or VSMxxxxxxxx (software token)

·        Security Code: This is the six-digit code from the Symantec VIP application or Hardware Token that changes every 30 seconds

·        If you encounter any issues while registering the Credential ID, please contact the Mount Sinai Service Desk @ 212-241-4357 (4HELP).

 https://itsecurity.mssm.edu/wp-content/uploads/2019/02/VIPapp1.pnghttps://itsecurity.mssm.edu/wp-content/uploads/2019/02/VIPapp2.png

5.     Click Submit to register your token.

6.     Your Token is now linked to your network account; you may log in to the VPN using your network ID, password, and the 6-digit PIN