- Install the latest version of the Authenticator app, based on your operating system:
- Google Android. On your Android device, go to Google Play to download and install the Authenticator app. Or scan the QR code below
- Apple iOS. On your Apple iOS device, go to the App Store to download and install the Authenticator app. Or scan the QR code below.
Important: If you’re not currently on your mobile device, you can still get the Authenticator app if you send yourself a download link from the Authenticator app page.
- Go to your My Account portal form your PC and login using your Email. If you don’t have email use email@example.com or firstname.lastname@example.org.
- It will redirect you to Mount Sinai Login page. Log in.
- If prompted, enter your Symantec VIP 6 digit token.
- If you do not have Symantec VIP token registered, please call appropriate helpdesk number from below.
Hospital DTP Service Desk
(212) 241-4357 — Mount Sinai Hospital and Mount Sinai Queens
(212) 523-6486 — Mount Sinai Beth Israel, Mount Sinai Brooklyn, Mount Sinai Morningside and Mount Sinai West
(212) 979-4273 — New York Eye and Ear Infirmary of Mount Sinai
School DTP Service Desk/Academic DTP Support Center
(212) 241-7091 — Icahn School of Medicine at Mount Sinai (After hours leave a detailed message for next-day service from our technicians.) call helpdesk and they will assist you.
- Once logged in you will see the page below.
- Select Security info in the left menu or by using the link in the Security info If you have already registered, you’ll be prompted for two-factor verification. Then, select Add method in the Security info pane.
- On the Add a method page, select Authenticator app from the list, and then select Add.
- Refer to this section to download and install the Authenticator app.
- Remain on the Set up your account page while you set up the Microsoft Authenticator app on your mobile device.
- Open the Microsoft Authenticator app, select to allow notifications (if prompted), select Add account from the Customize and control icon on the upper-right, and then select Work or school account.
- Note: The first time you set up the Microsoft Authenticator app, you might receive a prompt asking whether to allow the app to access your camera (iOS) or to allow the app to take pictures and record video (Android). You must select Allow so the authenticator app can access your camera to take a picture of the QR code in the next step. If you don’t allow the camera, you can still set up the authenticator app, but you’ll need to add the code information manually.
- Return to the Set up your account page on your computer, and then select Next. The Scan the QR code page appears. QR code below is for example only – DO NOT SCAN IT
- Scan the provided code with the Microsoft Authenticator app QR code reader.
- The authenticator app should successfully add your work or school account without requiring any additional information from you. However, if the QR code reader can’t read the code, you can select Can’t scan the QR code and manually enter the code and URL into the Microsoft Authenticator app. For more information about manually adding a code, see Manually add an account to the app.
- Select Next on the Scan the QR code page on your computer. A notification is sent to the Microsoft Authenticator app on your mobile device, to test your account.
- Approve the notification in the Microsoft Authenticator app, and then select Next. Your security info is updated to use the Microsoft Authenticator app by default to verify your identity when using two-step verification or password reset.
If you no longer want to use your authenticator app as a security info method, you can remove it from the Security info page. This works for all authenticator apps, not just the Microsoft Authenticator app. After you delete the app, you have to go into the authenticator app on your mobile device and delete the account.
Important: If you delete the authenticator app by mistake, there’s no way to undo it. You’ll have to add the authenticator app again, following the steps in the Set up the authenticator app section of this article.
- On the Security info page, select the Delete link next to the Authenticator app.
- Select Yes when asked to confirm to delete the authenticator app. After the authenticator app is deleted, it’s removed from your security info and it disappears from the Security info If the authenticator app is your default method, the default changes to another available method.
- Open the authenticator app on your mobile device, select Edit accounts, and then delete your work or school account from the authenticator app.
- Your account is completely removed from the authenticator app for two-factor verification and password reset requests.
If you want the authenticator app to be the default method used when you sign-in to your work or school account using two-factor verification or for password reset requests, you can set it from the Security info page.
Note: If your default sign-in method is a text or call to your phone number, then the SMS code or voice call is sent automatically during multifactor authentication. As of June 2021, some apps will ask users to choose Text or Call first. This option prevents sending too many security codes for different apps. If your default sign-in method is the Microsoft Authenticator app (which Microsoft recommends), then the app notification is sent automatically.
- On the Security infopage, select Change next to the Default sign-in method
- Choose Microsoft Authenticator – notification from the list of available methods. If you’re not using the Microsoft Authenticator app, select the Authenticator app or hardware token
- Select Confirm. The default method used for sign-in changes to the Microsoft Authenticator app.