Mount Sinai Health System
Password Reset FAQ
Attention: Mount Sinai is migrating from there old Password Reset by One identity to Microsoft Passwords Reset. Currently only Mail-Enabled accounts will be able to access the new password reset tool.
All other users will be migrated over the next month. The Go-Live for the new tool will be 4/5/2021.
What is the URL for Password Reset?
What methods can I register for the password reset tool
- Currently you can enroll by create security questions
How do I Register to use the Password Reset Tool
- Go to https://aka.ms/ssprsetup to register your security info before using the password reset tool
How to register for the Azure Password Reset Tool
- Go to https://aka.ms/ssprsetup
- Login in with Mount Sinai Email or Mount Sinai School of Medicine Email
- Non Mount Sinai Email Account: please use your userid@mountsinai.org
- Non Mount Sinai School of Medicine Accounts, please use your userid@mssmcampus.mssm.edu
- You will be redirected to the Mount Sinai Single Sign on page, Confirm your account is listed in the userid and Enter your Password
- You will be logged into the Microsoft Security Info Sign
- Click on Add Method
- The only two methods that will work with Azure Self Service Password are Security Questions or Microsoft MFA
- Select Security Questions from the drop down menu and click Add
- Fill out all 5 Security Questions and Answers and click Done
- Security Questions will now show as registered
- You are registered to use the Azure Self Service Password Tool
How to reset your password
- Go to https://passwordreset.microsoftonline.com/
- Enter your in with Mount Sinai Email or Mount Sinai School of Medicine Email
- Non Mount Sinai Email Account: please use your userid@mountsinai.org
- Non Mount Sinai School of Medicine Accounts, please use your userid@mssmcampus.mssm.edu
- Enter your Captcha Code, and click Next
- Select I Forgot my Password, and Click Next
- Select your Method of Recovery
- Answer the Security Questions
- Answer the Security Questions
- Click Next
- Enter your New password, Confirm your New Password and Click Next
- You have successfully reset your password
- You will receive an Email Notification, Confirming your Password Reset, No Action is needed
How to change your registered security questions
- Go to https://aka.ms/ssprsetup
- Login in with Mount Sinai Email or Mount Sinai School of Medicine Email
- Non Mount Sinai Email Account: please use your userid@mountsinai.org
- Non Mount Sinai School of Medicine Accounts, please use your userid@mssmcampus.mssm.edu
- You will be redirected to the Mount Sinai Single Sign on page, Confirm your account is listed in the userid and Enter your Password
- For Mail Enabled accounts, you will be prompted to Enter your Symantec VIP Token, registered to your Email, Enter the VIP code to proceed
- You will be logged into the Microsoft Security Info
- To change a security questions or registration a new mobile device, click on delete
- Click on Delete to confirm the selection
- Follow the First Time Registration documentation to add new Security Questions
Note: If you do not re-register, you will not be able to change your password using the password reset tool
How to unlock your account
- Go to https://passwordreset.microsoftonline.com/
- Enter your in with Mount Sinai Email or Mount Sinai School of Medicine Email
- Non Mount Sinai Email Account: please use your userid@mountsinai.org
- Non Mount Sinai School of Medicine Accounts, please use your userid@mssmcampus.mssm.edu
- Enter your Captcha Code, and click Next
- Select I Know my password but still can’t login, and Click Next
- Click Next
- You have successfully unlocked your account
I get the Error Message, "The email or username you entered does not exist. Please check that you have typed your email or username correctly"
- Verify you using the correct format
- Mount Sinai Email or Mount Sinai School of Medicine Email
- Non Mount Sinai Email Account: please use your userid@mountsinai.org
- Non Mount Sinai School of Medicine Accounts, please use your userid@mssmcampus.mssm.edu
I get the Error Message, "You can't reset your own password because you haven't registered for your password reset"
- You have not registered your security info to use the tool, please go to https://aka.ms/ssprsetup to register your info
- Follow the FAQ on How to register your Security Info
- Note: You will need to know your password to register your security info, If you do not know it please contact the helpdesk first to reset your password
I get the Error message "The user is getting an error message “AADSTS51004: The user account bhlsi3SEiU2twWbRgIAZrQ== does not exist in the 77e89d61-570f-43b0-b9e4-634f462e34b8 directory. To sign into this application, the account must be added to the directory"
- Contact the helpdesk to enroll your account
I am having issues with the tool
Contact the Helpdesk