PasswordReset

• Currently you can enroll by create security questions

• Go to https://aka.ms/ssprsetup to register your security info before using the password reset tool

1. Go to https://aka.ms/ssprsetup
   
2. Login in with Mount Sinai Email or Mount Sinai School of Medicine Email
   1. Non Mount Sinai Email Account: please use your userid@mountsinai.org
   2. Non Mount Sinai School of Medicine Accounts, please use your userid@mssmcampus.mssm.edu

   

3. You will be redirected to the Mount Sinai Single Sign on page, Confirm your account is listed in the userid and Enter your Password
4. You will be logged into the Microsoft Security Info Sign
   
5. Click on Add Method
   
   1. The only two methods that will work with Azure Self Service Password are Security Questions or Microsoft MFA
6. Select Security Questions from the drop down menu and click Add
   
7. Fill out all 5 Security Questions and Answers and click Done
   
8. Security Questions will now show as registered
   
9. You are registered to use the Azure Self Service Password Tool

1. Go to https://passwordreset.microsoftonline.com/
2. Enter your in with Mount Sinai Email or Mount Sinai School of Medicine Email
   1. Non Mount Sinai Email Account: please use your userid@mountsinai.org
   2. Non Mount Sinai School of Medicine Accounts, please use your userid@mssmcampus.mssm.edu
      
3. Enter your Captcha Code, and click Next
4. Select I Forgot my Password, and Click Next
   
5. Select your Method of Recovery
   1. Answer the Security Questions
      
6. Click Next
7. Enter your New password, Confirm your New Password and Click Next
   
8. You have successfully reset your password
   
9. You will receive an Email Notification, Confirming your Password Reset, No Action is needed

1. Go to https://aka.ms/ssprsetup
2. Login in with Mount Sinai Email or Mount Sinai School of Medicine Email
   1. Non Mount Sinai Email Account: please use your userid@mountsinai.org
   2. Non Mount Sinai School of Medicine Accounts, please use your userid@mssmcampus.mssm.edu
      
3. You will be redirected to the Mount Sinai Single Sign on page, Confirm your account is listed in the userid and Enter your Password
   
4. For Mail Enabled accounts, you will be prompted to Enter your Symantec VIP Token, registered to your Email, Enter the VIP code to proceed
   
5. You will be logged into the Microsoft Security Info
   
6. To change a security questions or registration a new mobile device, click on delete
7. Click on Delete to confirm the selection
   
8. Follow the First Time Registration documentation to add new Security Questions

Note: If you do not re-register, you will not be able to change your password using the password reset tool

1. Go to https://passwordreset.microsoftonline.com/
2. Enter your in with Mount Sinai Email or Mount Sinai School of Medicine Email
   1. Non Mount Sinai Email Account: please use your userid@mountsinai.org
   2. Non Mount Sinai School of Medicine Accounts, please use your userid@mssmcampus.mssm.edu
      
3. Enter your Captcha Code, and click Next
4. Select I Know my password but still can’t login, and Click Next
   
5. Click Next
6. You have successfully unlocked your account
   

• Verify you using the correct format
• Mount Sinai Email or Mount Sinai School of Medicine Email
  • Non Mount Sinai Email Account: please use your userid@mountsinai.org
  • Non Mount Sinai School of Medicine Accounts, please use your userid@mssmcampus.mssm.edu

• You have not registered your security info to use the tool, please go to https://aka.ms/ssprsetup to register your info
  • Follow the FAQ on How to register your Security Info
• Note: You will need to know your password to register your security info, If you do not know it please contact the helpdesk first to reset your password

• Contact the helpdesk to enroll your account