Mount Sinai Health System

Password Reset FAQ

Attention: Mount Sinai is migrating from there old Password Reset by One identity to Microsoft Passwords Reset. Currently only Mail-Enabled accounts will be able to access the new password reset tool.

All other users will be migrated over the next month.  The Go-Live for the new tool will be 4/5/2021.

What is the URL for Password Reset?
What methods can I register for the password reset tool
  • Currently you can enroll by create security questions 
How do I Register to use the Password Reset Tool
How to register for the Azure Password Reset Tool

 

  1. Go to https://aka.ms/ssprsetup
  2. Login in with Mount Sinai Email or Mount Sinai School of Medicine Email
    1. Non Mount Sinai Email Account: please use your userid@mountsinai.org
    2. Non Mount Sinai School of Medicine Accounts, please use your userid@mssmcampus.mssm.edu

  3. You will be redirected to the Mount Sinai Single Sign on page, Confirm your account is listed in the userid and Enter your Password
  4. You will be logged into the Microsoft Security Info Sign
  5. Click on Add Method
    1. The only two methods that will work with Azure Self Service Password are Security Questions or Microsoft MFA
  6. Select Security Questions from the drop down menu and click Add
  7. Fill out all 5 Security Questions and Answers and click Done
  8. Security Questions will now show as registered
  9. You are registered to use the Azure Self Service Password Tool
How to reset your password
  1. Go to https://passwordreset.microsoftonline.com/
  2. Enter your in with Mount Sinai Email or Mount Sinai School of Medicine Email
    1. Non Mount Sinai Email Account: please use your userid@mountsinai.org
    2. Non Mount Sinai School of Medicine Accounts, please use your userid@mssmcampus.mssm.edu
  3. Enter your Captcha Code, and click Next
  4. Select I Forgot my Password, and Click Next
  5. Select your Method of Recovery
    1. Answer the Security Questions
  6. Click Next
  7. Enter your New password, Confirm your New Password and Click Next
  8. You have successfully reset your password
  9. You will receive an Email Notification, Confirming your Password Reset, No Action is needed

 

 

 

How to change your registered security questions
  1. Go to https://aka.ms/ssprsetup
  2. Login in with Mount Sinai Email or Mount Sinai School of Medicine Email
    1. Non Mount Sinai Email Account: please use your userid@mountsinai.org
    2. Non Mount Sinai School of Medicine Accounts, please use your userid@mssmcampus.mssm.edu
  3. You will be redirected to the Mount Sinai Single Sign on page, Confirm your account is listed in the userid and Enter your Password
  4. For Mail Enabled accounts, you will be prompted to Enter your Symantec VIP Token, registered to your Email, Enter the VIP code to proceed
  5. You will be logged into the Microsoft Security Info
  6. To change a security questions or registration a new mobile device, click on delete
  7. Click on Delete to confirm the selection
  8. Follow the First Time Registration documentation to add new Security Questions 

Note: If you do not re-register, you will not be able to change your password using the password reset tool

How to unlock your account
  1. Go to https://passwordreset.microsoftonline.com/
  2. Enter your in with Mount Sinai Email or Mount Sinai School of Medicine Email
    1. Non Mount Sinai Email Account: please use your userid@mountsinai.org
    2. Non Mount Sinai School of Medicine Accounts, please use your userid@mssmcampus.mssm.edu
  3. Enter your Captcha Code, and click Next
  4. Select I Know my password but still can’t login, and Click Next
  5. Click Next
  6. You have successfully unlocked your account
I get the Error Message, "The email or username you entered does not exist. Please check that you have typed your email or username correctly"
  • Verify you using the correct format
  • Mount Sinai Email or Mount Sinai School of Medicine Email
    • Non Mount Sinai Email Account: please use your userid@mountsinai.org
    • Non Mount Sinai School of Medicine Accounts, please use your userid@mssmcampus.mssm.edu
I get the Error Message, "You can't reset your own password because you haven't registered for your password reset"
  • You have not registered your security info to use the tool, please go to https://aka.ms/ssprsetup to register your info
    • Follow the FAQ on How to register your Security Info
  • Note: You will need to know your password to register your security info, If you do not know it please contact the helpdesk first to reset your password
I get the Error message "The user is getting an error message “AADSTS51004: The user account bhlsi3SEiU2twWbRgIAZrQ== does not exist in the 77e89d61-570f-43b0-b9e4-634f462e34b8 directory. To sign into this application, the account must be added to the directory"
  • Contact the helpdesk to enroll your account
I am having issues with the tool
Contact the Helpdesk

The Mount Sinai Hospital and Mount Sinai Queens: 212-241-4357
The Icahn School of Medicine at Mount Sinai: 212-241-7091
Mount Sinai Beth Israel, Mount Sinai Brooklyn, Mount Sinai St. Luke’s and Mount Sinai West: 212-523-6486