RDP over VPN for Windows

System Requirements: Windows 7 SP1, Windows 8.1, Windows 10

Logging into VPN

  1. Open a web browser and navigate to the appropriate VPN portal
  2. Login using the Following:
    1. Enter your AD username
    2. Enter your Password
    3. Click on “Continue”
    4. Enter the VIP Security Code (the Code changes every 30 seconds)
    5. Click “Login”
  3. Once, logged in you will see a window displayed with icons for a number of applications. Click on the icon titled “Remote Desktop”
  4. The RDP connection configuration file will be will downloaded to your PC. When the download is complete, click on the “Open” button
  5. A window titled “Remote Desktop Connection” will open – click on the “Connect” button
  6. You will now be logged into your assigned Windows Desktop

Know Issues and Troubleshooting:

Q: I login to the Mount Sinai VPN on a Windows PC but I do not see the RDP icon
A: Your workstation was not added to your AD account. Please contact the Helpdesk to have your workstation’s Fully Qualified Domain Name added to your AD account for RDP access.

Q: The RDP icon appears, but when I click on “Connect” I get the error message “The connection was denied because the user account is not authorized for remote login”
A: Your AD network account was not added to the AD group to allow Remote Desktop Connection.  Please contact the helpdesk to have them add your account to the RDP Group for Remote Desktop Connection.

For Any other related VPN issues, Please contact the helpdesk @ 212-241-4357.