VPN – Step 1

Download & Register VIP Access App

Step 1

Step 1.5

Registering your Credential ID  (Tokens)

Note: To register your Symantec VIP Access Credential ID, you MUST be on the Mount Sinai / MSSM network with intranet access.

If you are offsite and not on the MSH/MSSM network, then a Symantec VIP Token Registration request must be submitted, on your behalf, through SailPoint (https://sailpoint.mountsinai.org).

1.     Open a web browser and go to the appropriate registration site:

·        Hospital Accounts: https://register4vip.mountsinai.org

·        School Accounts: https://register4vip.mssm.edu

 2.     Log in in with your account (username/network ID) and password.

·        Note if you already registered a VIP Credential ID, you will need to enter the six-digit pin to log in.

·        If you do not remember the token, please contact the Mount Sinai Service Desk @ 212-241-4357 (4HELP).

 3.     Click Register.

 4.     Fill in the form using the information provided by the Symantec VIP Access application or Hardware Token

·        Credential Name: Type in a description of the token device such as: Home PC, iPhone, Android, iPad, key fob, etc…

·        Credential ID: This is the fixed 12 digit code from the security token beginning with: AVTxxxxxxxx (key fob) or VSMxxxxxxxx (software token)

·        Security Code: This is the six-digit code from the Symantec VIP application or Hardware Token that changes every 30 seconds

·        If you encounter any issues while registering the Credential ID, please contact the Mount Sinai Service Desk @ 212-241-4357 (4HELP).

5.     Click Submit to register your token.

6.     Your Token is now linked to your network account; you may log in to the VPN using your network ID, password, and the 6-digit PIN