Contact Support

Support Contacts

Please reference the Mobile Device Enrollment Guide and describe your specific step when calling.

The Mount Sinai Hospital & Queens
212-241-4357
Icahn School of Medicine
212-241-7091
Brooklyn, Morningside & West
212-523-6486

Note: Describe the exact Step Number to help the technician assist you faster.

VPN Step 2

Login to VPN

1. Click the appropriate link to launch the VPN Portal:

  1amsvpn.mssm.edu: for School Employees who have an @mssm.edu email address.

  1bmsvpn.mountsinai.org: for Hospital Employees who have a @mountsinai.org email address.

2. Enter your Network ID as your Username.

3. Enter your Network password.

4. Launch the VIP Access app on your mobile phone.

5. Type in the cycling, 6 digit Security Code for the field labeled “VIP Security Code”. This will change every 60 seconds.

6. Click “Logon”.

7. You will be directed to a webpage that offers a link to Webmail. Click this icon in that window to access your mail.